Sales Administration Job Description

Provides specialized assistance to internal sales personnel and our customers by acting on a variety of requests including, but not limited to quotes, sample requests, pricing related projects, vendor contact and other sales related activities that will support sales associates in achieving their targets.

Coordinate communication of all customer-related issues to sales manager and sales director, to ensure seamless flow of information.

Additional possible projects include preparing support materials for sales calls; contacting vendors to request sample products for customers; performing internet research; handling sales rep follow-up calls; system clean-ups; mailings and mail merges; and performing a variety of clerical functions and data entry.

Submit and track sample requests

Creates and generates reports and develops presentations to be used in sales meetings.

Work closely with internal cross-functional partners (marketing, customer development, supply chain, etc.) to ensure responsiveness to customer requests

Perform other related duties as required or requested.

Coordinate with internal and customer contacts to resolve issues relating to customer pricing, terms, deductions, product cuts, late shipments and other issues.

Service Technician Job Description

Manage and repair equipment on and off site.

Represent Metro Business Systems in customer interactions professionally.

Extend outstanding support by meeting customers’ needs on time.

Investigate and resolve maintenance issues and repair issues with a low callback percentage.

Manage accurate inventory of tools, parts and supplies accurately

Ability to advise customers on equipment, operations and maintenance of copier and also conduct refresh training as needed.

Check existing equipment and determine if they are in functional order.

Assemble machines to meet customer specifications and install on site.

Conduct courtesy calls on machines and complete call checklist to cover all functions

Conduct preventive maintenance on copiers, fax machines, and printers

Troubleshoot equipment for identifying malfunctions cause.

Establish relationships with clients and fellow employees.

Sales Representative Job Description

Establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Focuses sales efforts by studying existing and potential volume of dealers.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results as needed.